Find answers to common questions about booking, payments, cancellations, and more.
Browse movies or events on our homepage, select the one you want, pick a showtime and venue, choose your seats, and proceed to payment. You will receive a booking confirmation with a QR code via SMS and email.
We accept bKash, Nagad, credit/debit cards (Visa, Mastercard), and other methods available through our payment partner SSLCommerz. All transactions are processed securely.
Go to your Profile, then Bookings, select the booking you want to cancel, and tap "Cancel Booking". Movie tickets can be cancelled up to 2 hours before showtime. Event cancellation policies vary by organizer.
Refunds are processed to the original payment method within 7-10 business days. The convenience fee is non-refundable. If a show is cancelled by the organizer, you will receive a full refund including the convenience fee.
Yes! For movies and most events, you can choose your preferred seats from an interactive seat map. Seat availability is shown in real-time. Selected seats are held for 10 minutes while you complete your booking.
During checkout, you will see a "Have a coupon?" field. Enter your coupon code and tap "Apply". The discount will be reflected in your order total if the coupon is valid and meets the minimum order requirement.
No, you do not need a printed ticket. Simply show the QR code from your booking confirmation on your phone at the venue entrance. You can find your QR code in Profile > Bookings.
Yes, you can book tickets for friends and family using your account. Simply share the booking QR code with them. The person presenting the QR code at the venue will be granted entry.
If a show or event is cancelled by the cinema or organizer, you will be notified immediately and will receive a full refund (including the convenience fee) within 7-10 business days.
You can switch between Bangla and English at any time using the language toggle in the top navigation bar. Your preference will be saved for future visits.
Absolutely. We do not store your payment card details. All payments are processed through secure, PCI-DSS compliant payment gateways (bKash, Nagad, SSLCommerz). Your financial data is encrypted end-to-end.
Tap "Sign In" in the top navigation, then select "Create Account". You can register with your phone number or email address. Verification is done via OTP sent to your phone.
Ki Chole currently operates in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Comilla. We are expanding to more cities across Bangladesh. Use the city selector in the header to switch your location.
You can reach us via our Contact page, by email at support@kichole.com, or by calling +880 1700-000000. Our support team is available from 9 AM to 11 PM, 7 days a week.
Direct transfers between showtimes are not supported. You would need to cancel your current booking (if eligible) and create a new booking for the desired showtime. Cancellation policies apply.
