Privacy Policy

1. Data Collection

We collect information that you provide directly and information collected automatically when you use our platform:

Information You Provide

• Name, email address, and phone number during registration
• Payment information when making bookings
• City and language preferences
• Reviews, ratings, and feedback you submit
• Communications with our support team

Information Collected Automatically

• Device information (type, operating system, browser)
• IP address and approximate location
• Browsing activity on our platform (pages visited, search queries)
• Booking history and transaction data

2. How We Use Your Data

We use the information we collect for the following purposes:

• Processing and confirming your ticket bookings
• Sending booking confirmations, reminders, and updates
• Personalizing your experience with relevant recommendations
• Improving our platform, features, and user experience
• Communicating promotional offers and new features (with your consent)
• Preventing fraud and ensuring platform security
• Complying with legal obligations

3. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential cookies — required for basic platform functionality (authentication, preferences)
• Analytics cookies — help us understand how users interact with our platform
• Marketing cookies — used to deliver relevant advertisements (only with your consent)

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

4. Third-Party Sharing

We may share your information with the following third parties:

• Payment processors — bKash, Nagad, and SSLCommerz for processing transactions
• Venue partners — cinemas, event organizers, and venues to fulfill your bookings
• Analytics providers — to help us improve our platform
• Law enforcement — when required by law or to protect our legal rights

We do not sell your personal information to third parties.

5. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request corrections to inaccurate or incomplete data
• Deletion — request deletion of your account and associated data
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — request your data in a machine-readable format

To exercise any of these rights, please contact us at privacy@kichole.com.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.